FAQ about Online Account Opening

The following is a list of problems you may encounter in the process of account opening for your reference. If you have any questions in the process of account opening, please call the customer service hotline (Mainland China: 400-870-1818, Hong Kong: +852-2523-3588) or contact online customer service.

1. What should I do if the account opening application is rejected?

You can view the rejected reason in the system message or email. Please click to modify your information and re-apply for opening an account. If you have any questions during the account opening process, please call the customer service hotline (Mainland China: 400-870-1818, Hong Kong: +852-2523-3588) or contact online customer service.


2. What if I can't upload photos?

(1)If you are using a browser or WeChat, you can download the FUTU APP to continue to open an account;
(2)You can either clean the operating memory or restart the phone before trying again;
(3)You can use the system camera to take photos firstly, and then in the upload page select uploading from the album ;
(4)If you open an account in a time zone other than Beijing time, please set your mobile time zone to Beijing time.


3. What if the bank card verification fails?

(1)Please confirm that the bank card is in your name, the bank card number and the bank name are entered correctly, and the card should be a debit card. The ID card used in account opening must be the same as the ID card used on the previous page;

(2)You can switch the debit card of other banks for verification. Debit cards of Bank of China, Agricultural Bank of China, Industrial and Commercial Bank of China, China Construction Bank, China Merchants Bank, China Citic Bank, and other large banks are recommended.


4. What if the ID card recognition is wrong?

(1)You can delete the uploaded photos and upload again;
(2)If the recognization is still wrong, please contact the customer service to deal with it.